Link J. Berthaut
San Juan,PR
Languages
Spanish
Native language
English
Proficient
C2
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
15
15
years of professional experience
Skills
- Administrative Management
- Policy Implementation
- Issue Resolution
- Finance and Accounting Oversight
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Data Confidentiality
- Analytical Thinking
- Customer Relations
- Needs Assessment
- Leadership
- Logistics
Work History
Business Manager
C&MA USA
Madrid
09.2016 - Current
- Oversaw office operations for the organization by processing vital documentation and obtaining insurance verification and authorization for services.
- Implemented office operations, correspondence management, schedule coordination, and recordkeeping automation strategies.
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Spearheaded overhaul of company best practices to significantly increase staff retention rates.
- Successfully established a virtual office and reduced fixed operational costs.
- Act as an intermediary on resolutions of problems between coworkers and Spain government agencies.
- Successfully implemented Data Protection Law (LOPD) in our office and other locations as required.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Billing and Collections Supervisor
Surgical Solutions
Guaynabo
05.2013 - 08.2016
- Created and implemented Collection department procedures focusing on copayment and walking sales.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Implemented an audio record system to comply with HIPAA Law and monitor our customer services and patient payment agreements.
- Acted as central point of contact for both employees and customers on routine credit and collection issues.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Successfully on keeping a collection rate of 97% for copayments of our primary products and over 90% collection rate over other product lines, including copayments.
- Investigated and reviewed credit risks and collections.
Senior Collection Specialist
Real Legacy Assurance Company
Guaynabo
11.2007 - 05.2013
- Assign special projects and supervise the outcome coordinate collection activities on master policies
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Act as an intermediary on the resolutions of problems that may arise between producers and the company.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services and collection strategies.
Education
MBA - Operational Management
University of Phoenix
Guaynabo, Puerto RicoBBA - Finance
University of Puerto Rico
Río Piedras, Puerto RicoWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Business Manager
C&MA USA
09.2016 - Current
Billing and Collections Supervisor
Surgical Solutions
05.2013 - 08.2016
Senior Collection Specialist
Real Legacy Assurance Company
11.2007 - 05.2013
MBA - Operational Management
University of Phoenix
BBA - Finance
University of Puerto Rico
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